customer service representative.

hemical pigment dispersions, the Chromaflo family serves customers across six continents.Summary of Position:This position is responsible for the order entry and customer service requirements of Chromaflo Technologies - Americas.Qualifications:Minimum 1 year of experience in Customer Service-Knowledge of ERP-oriented accounting systems preferred, SAP a plus.-High School Diploma or GED-Excellent time management skills.-Ability to listen, communicate (written and verbal), excellent grammar, spelling, proofreading and effective follow-up skills.-Ability to work independently, self-starter, energetic.-Able to handle highly confidential information.-Must be detail oriented.-Able to adhere to tight deadlines.�Major Areas of Responsibility:Receives orders from customers and/or intercompany parties, maintaining friendly and cordial relationship.-Enters orders received into the ERP system and sends detailed and accurate confirmation (order acknowledgment) back to requester in a timely basis in accordance with order entry procedures.-Transfers pertinent information to customer files to ensure proper record keeping.-Regularly receives customer order/service inquiries concerning pricing, product availability, weight/dimension, freight costs, payment terms, packaging and overall order status and provides timely follow-up.-Edits orders for accuracy and makes appropriate changes.-Refers customer inquiries to responsible sales or technical person, depending on the nature of the inquiry.-Receives, researches and resolves (with appropriate assistance) customer service issues/complaints.-Performs a variety of miscellaneous tasks on a routine basis as well as on an assignment basis, including file maintenance, telephone coverage, telemarketing and internal mail distribution.-Complies with safety rules and regulations, attends safety meetings and training, inspects work area for hazards/deficiencies and initiates action to correct them. Also, reports injury/illness and/or environmental incidents.-Perform required duties, as assigned, dealing with the exporting of product internationally by:-Working closely with third parties to schedule customer shipments and ensure required documentation is correct and timely.-Verifying export compliance as defined by EOP and SC Coordinator.-Review order requirements to ensure completion.-Regularly communicating the status of all orders with both internal and external parties.-Other duties as assigned by Manager.

En Randstad nos esforzamos todos los días en crear un entorno diverso y nos enorgullece ser una empresa con igualdad de oportunidades. Se tendrán en cuenta para el empleo a todos los solicitantes cualificados, independientemente de la raza, color, religión, sexo, identidad sexual u orientación sexual, país de origen, genética, discapacidad, edad o estado de veterano de guerra.